Creating duplicate profiles is strictly forbidden. If you created a profile before but cannot remember the details, please send an e-mail to and describe the details of your issue. Please include your User ID (Agent ID), full name, e-mail address, mailing address and phone number in your e-mail communication.

If you are getting the error message “SSN Already Exists in System” please come to Online Help or email us for further assistance.  Do not create any additional profiles.  For Online Help, please have handy your previously used mailing address, email address, date of birth and SSN as these items may be required from you for validation.

If you were still completing the registration process and there has been activity on your profile within the last three months, you can continue from where you left off within the Arise Platform, otherwise you will have to start the process from the beginning.

If you are getting a message your email address is already on file and you do not remember your login details, send message to – must include the following details as it appeared on each profile on file – full name, email address, mailing address, and phone number.  Currently our response time for emails may be up to 5 business days.

If you had successfully completed the registration process and were at the phase of “Select a Client Opportunity” and there has been activity on your profile within the last 30 days, you will re-start from where you left off.


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