If you experience a computer malfunction or internet issues, you must swap or release your time. Central Operations is the number you call if you are unable to service and do not have computer access. The phone number to call is 1 (866) 771-0041 or (877) 276-6458. They are open 24/7 365 days a year. Please also email us at VirtualWorkAgency@gmail.com as soon as possible so that we may document the incident with your client and inform them of the circumstances. If swapping or releasing puts you below your SOW requirement, please pick up additional intervals to meet your metrics.

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