Accessing the Arise Virtual Gateway (AVG)
The Arise Virtual Gateway (AVG) is the call routing system that call center companies and their agents, use to connect to many client systems. The AVG telephony infrastructure improves consistency and efficiency of service across client programs, while centrally and seamlessly managing call routing.
The AVG can be accessed through POTS (plain old telephone system) and VoIP (Voice Over Internet Protocol) phone systems.
In order to service on AVG, you must dial in to an Arise number with a (786) area code for servicing. This number will be provided during the certification process, prior to beginning service on a client program.
This number will not be toll-free and may result in long distance charges for those companies and their agents who are not located in Miami, Florida (unless you have an unlimited or bulk long distance plan).
You should not have any features which will interfere with your provision of quality services, (i.e. voicemail or caller ID). If your servicing phone has any of these features, you are encouraged to disable them. Please contact your service provider for instructions on how to do so.