To access support> Logon to the portal> Click Suport> Arise Virtual Assistance > Type “ agent” and after a few attempts it will ask if you would like to be transferred to chat.    Select “ yes transfer me” and a live chat rep will assist you.

If you have a technical issue do not release/swap hours. Instead contact technical support. They will correct the issue and you must sign on to service the remaining intervals that you are scheduled. Technical support with provide you with an incidence number. You are required to forward that number to with the subject “WAIVER” within 24 hours. We will then issue a waiver to cover time missed so that your CA metric is not affected. 

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