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Frequently Asked Questions
Frequently Asked Questions
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191 articles in this collection
Written by
Virtual Work Agency LLC.
Background check Requirements & Charge Explanation. One time fee of ( $9.99)
Written by
Virtual Work Agency LLC.
Updated over a week ago
Who is Virtual Work Agency LLC.?
What exactly is Virtual Work Agency?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Arise University
Written by
Virtual Work Agency LLC.
Updated over a week ago
How does this work?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Why can’t I create a profile in my state?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Client Support Professional (CSP)
Written by
Virtual Work Agency LLC.
Updated over a week ago
I already have an Arise Profile. What are my next steps?
Start, profile, join, get started, apply, work, steps
Written by
Virtual Work Agency LLC.
Updated over a week ago
Step #1: Create a profile
Start, profile, join, get started, apply, work, steps
Written by
Virtual Work Agency LLC.
Updated over a week ago
What is your IBO number?
Tags: Start, profile, join, get started, apply, work, steps, ibo, ib, ib #, company number, company id, ib id
Written by
Virtual Work Agency LLC.
Updated over a week ago
How can I apply to join Virtual Work Agency?
Start, profile, join, get started, apply, work, steps, ib id, fein, ibo#, ib number, fein number
Written by
Virtual Work Agency LLC.
Updated over a week ago
Step #2: Become an official VWA agent
Start, profile, join, get started, apply, work, steps
Written by
Virtual Work Agency LLC.
Updated over a week ago
Step# 3: Sign our Documents
Start, profile, join, get started, apply, work, steps
Written by
Virtual Work Agency LLC.
Updated over a week ago
How do I know this is not a scam?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Why should I select Virtual Work Agency as my IBO?
Written by
Virtual Work Agency LLC.
Updated over a week ago
How can I switch or change to Virtual Work Agency?
How to change my current ibo and join Virtual Work Agency Tags: Start, profile, join, get started, apply, work, steps, switch, change, csp
Written by
Virtual Work Agency LLC.
Updated over a week ago
Step#4: Select a client opening
Start, profile, join, get started, apply, work, steps
Written by
Virtual Work Agency LLC.
Updated over a week ago
How will I be paid?
Written by
Virtual Work Agency LLC.
Updated over a week ago
How long does the admissions process take?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Will I sign a W-2 form?
Taxes, W-2, 1099, Irs, Tax
Written by
Virtual Work Agency LLC.
Updated over a week ago
I am receiving a social security number and/or duplicate profile error message.
ssn# error message, duplicate profile
Written by
Virtual Work Agency LLC.
Updated over a week ago
Health Care
Health benefit
Written by
Virtual Work Agency LLC.
Updated over a week ago
What is an Arise Premier Partner?
Written by
Virtual Work Agency LLC.
Updated over a week ago
AUX Mode Explanation
Written by
Virtual Work Agency LLC.
Updated over a week ago
Voice Assessment Guide ( Helpful video)
Written by
Virtual Work Agency LLC.
Updated over a week ago
How to access class
This article explains how to access your client's course.
Written by
Virtual Work Agency LLC.
Updated over a week ago
What is an Ethernet Cable?
Hard wired
Written by
Virtual Work Agency LLC.
Updated over a week ago
Commitment Adherence (CA)
Written by
Virtual Work Agency LLC.
Updated over a week ago
Can my internet connection be wireless?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Time Away
Written by
Virtual Work Agency LLC.
Updated over a week ago
Internet and Phone Service Providers
Written by
Virtual Work Agency LLC.
Updated over a week ago
Computer requirements
Written by
Virtual Work Agency LLC.
Updated over a week ago
Can I service more than one client?
Can I service more than 1 client?
Written by
Virtual Work Agency LLC.
Updated over a week ago
What type of headset do I need?
Equipment
Written by
Virtual Work Agency LLC.
Updated over a week ago
Internet Requirement
Internet speed
Written by
Virtual Work Agency LLC.
Updated over a week ago
Sole Proprietorship - Independent Contractor
Written by
Virtual Work Agency LLC.
Updated over a week ago
Arise University
Written by
Virtual Work Agency LLC.
Updated over a week ago
Will I receive a pay stub?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Client Support Professional (CSP)
Written by
Virtual Work Agency LLC.
Updated over a week ago
Can I keep my own virus protection software?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Pay Dates
Payroll information
Written by
Virtual Work Agency LLC.
Updated over a week ago
I completed the assessment for my opportunity but have not heard back
Written by
Virtual Work Agency LLC.
Updated over a week ago
ACW or After Call Work
Written by
Virtual Work Agency LLC.
Updated over a week ago
What fee will I have to pay Virtual Work Agency and why?
Written by
Virtual Work Agency LLC.
Updated over a week ago
What is the average class time?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Does Virtual Work Agency pay for my certification course?
Class course
Written by
Virtual Work Agency LLC.
Updated over a week ago
How long do I have to choose a client?
Timeframe to pick a client
Written by
Virtual Work Agency LLC.
Updated over a week ago
Can I work from anywhere?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Military Discount
Military discount, veteran, active military, retired, spouse
Written by
Virtual Work Agency LLC.
Updated over a week ago
What is a class voucher?
Voucher
Written by
Virtual Work Agency LLC.
Updated over a week ago
How can I change my direct deposit?
Written by
Virtual Work Agency LLC.
Updated over a week ago
How much money can I make?
revenue
Written by
Virtual Work Agency LLC.
Updated over a week ago
Is Virtual Work Agency my employer?
Written by
Virtual Work Agency LLC.
Updated over a week ago
What type of services will I provide?
What will I be doing?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Is vonage allowed?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Abandoned Call
Written by
Virtual Work Agency LLC.
Updated over a week ago
Available Time
Written by
Virtual Work Agency LLC.
Updated over a week ago
ASD
Written by
Virtual Work Agency LLC.
Updated over a week ago
Ava Arise Virtual Assistant
AVA
Written by
Virtual Work Agency LLC.
Updated over a week ago
Certified
Written by
Virtual Work Agency LLC.
Updated over a week ago
Certification Department
Written by
Virtual Work Agency LLC.
Updated over a week ago
Central Operations
Written by
Virtual Work Agency LLC.
Updated over a week ago
Chat (Online Chat)
Written by
Virtual Work Agency LLC.
Updated over a week ago
Performance Metrics
Written by
Virtual Work Agency LLC.
Updated over a week ago
Chat Room
Written by
Virtual Work Agency LLC.
Updated over a week ago
Pirated Hours
Written by
Virtual Work Agency LLC.
Updated over a week ago
What is a POTS line?
Plain old telephone service
Written by
Virtual Work Agency LLC.
Updated over a week ago
Overstaffed
Written by
Virtual Work Agency LLC.
Updated over a week ago
PF Performance Facilitator
Written by
Virtual Work Agency LLC.
Updated over a week ago
Outsourcing
Written by
Virtual Work Agency LLC.
Updated over a week ago
Overflow
Written by
Virtual Work Agency LLC.
Updated over a week ago
Opportunity Announcement
Job board
Written by
Virtual Work Agency LLC.
Updated over a week ago
Occupancy
Written by
Virtual Work Agency LLC.
Updated over a week ago
On Line Support
Written by
Virtual Work Agency LLC.
Updated over a week ago
Logged On
Written by
Virtual Work Agency LLC.
Updated over a week ago
Network Status News
Written by
Virtual Work Agency LLC.
Updated over a week ago
Non-posted hours
Written by
Virtual Work Agency LLC.
Updated over a week ago
LAN
Written by
Virtual Work Agency LLC.
Updated over a week ago
KPI
Written by
Virtual Work Agency LLC.
Updated over a week ago
IBO
Written by
Virtual Work Agency LLC.
Updated over a week ago
Inflection
Written by
Virtual Work Agency LLC.
Updated over a week ago
Wrap-Up
Written by
Virtual Work Agency LLC.
Updated over a week ago
Firewall
Written by
Virtual Work Agency LLC.
Updated over a week ago
Feedback
Written by
Virtual Work Agency LLC.
Updated over a week ago
Error Rate
Written by
Virtual Work Agency LLC.
Updated over a week ago
SOW
Written by
Virtual Work Agency LLC.
Updated over a week ago
FAQs
Written by
Virtual Work Agency LLC.
Updated over a week ago
FCR/FTR
Written by
Virtual Work Agency LLC.
Updated over a week ago
Enrollment Department
Written by
Virtual Work Agency LLC.
Updated over a week ago
Enunciation
Written by
Virtual Work Agency LLC.
Updated over a week ago
CSP ID
Written by
Virtual Work Agency LLC.
Updated over a week ago
How to locate your CSP ID #
Written by
Virtual Work Agency LLC.
Updated over a week ago
Voice Assessment
Written by
Virtual Work Agency LLC.
Updated over a week ago
Understaffed
Written by
Virtual Work Agency LLC.
Updated over a week ago
VoIP
Written by
Virtual Work Agency LLC.
Updated over a week ago
Total Release Ratio
Written by
Virtual Work Agency LLC.
Updated over a week ago
Utilization
Written by
Virtual Work Agency LLC.
Updated over a week ago
Unavailable
Written by
Virtual Work Agency LLC.
Updated over a week ago
Total No-Show Minutes
Written by
Virtual Work Agency LLC.
Updated over a week ago
Time Management
Written by
Virtual Work Agency LLC.
Updated over a week ago
Tone
Written by
Virtual Work Agency LLC.
Updated over a week ago
STAR Program
Written by
Virtual Work Agency LLC.
Updated over a week ago
Technical Support
Written by
Virtual Work Agency LLC.
Updated over a week ago
Service Desk
Written by
Virtual Work Agency LLC.
Updated over a week ago
RNA
Written by
Virtual Work Agency LLC.
Updated over a week ago
Talk Time
Written by
Virtual Work Agency LLC.
Updated over a week ago
Status or Call Status
Written by
Virtual Work Agency LLC.
Updated over a week ago
Are we responsible for our own taxes?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Schedule Adherence
Written by
Virtual Work Agency LLC.
Updated over a week ago
Skills Enhancements
Written by
Virtual Work Agency LLC.
Updated over a week ago
Pre-Select
Written by
Virtual Work Agency LLC.
Updated over a week ago
Priority Commitment
Written by
Virtual Work Agency LLC.
Updated over a week ago
Can I end my SOW early with my client?
Quit, Self term, End contract, finish
Written by
Virtual Work Agency LLC.
Updated over a week ago
Queue
Written by
Virtual Work Agency LLC.
Updated over a week ago
Liasion
Written by
Virtual Work Agency LLC.
Updated over a week ago
Can I get proof of employment or income verification from Virtual Work Agency?
Income verification
Written by
Virtual Work Agency LLC.
Updated over a week ago
Background Check
Written by
Virtual Work Agency LLC.
Updated over a week ago
I passed the background check
I passed Arise's background check, what's next?
Written by
Virtual Work Agency LLC.
Updated over a week ago
How long does it take to complete the Background Check?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Computer / Internet Issues
My internet is down
Written by
Virtual Work Agency LLC.
Updated over a week ago
System issue
waiver request
Written by
Virtual Work Agency LLC.
Updated over a week ago
System issue - Portal Down Procedure
Client system problems, citrix, vpn, avaya
Written by
Virtual Work Agency LLC.
Updated over a week ago
Urgent Service
What does urgent service mean?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Will I be paid while in class?
Will I be paid for time in certification?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Is there a waiver to cover emergencies?
Written by
Virtual Work Agency LLC.
Updated over a week ago
When will I earn a paycheck?
Pay, payroll, paycheck, earn, money, revenue, compensation
Written by
Virtual Work Agency LLC.
Updated over a week ago
My power went out. What should I do?
Lost power while servicing
Written by
Virtual Work Agency LLC.
Updated over a week ago
Can I have Magic Jack?
Written by
Virtual Work Agency LLC.
Updated over a week ago
What do I do in the event of an emergency and how does an emergency affect me when I'm scheduled to work?
Written by
Virtual Work Agency LLC.
Updated over a week ago
System & Equipment Requirements
Written by
Virtual Work Agency LLC.
Updated over a week ago
How do I take the drug test?
Written by
Virtual Work Agency LLC.
Updated over a week ago
I am already enrolled in an opportunity but would like to enroll in another. Is this possible?
Written by
Virtual Work Agency LLC.
Updated over a week ago
What should I do if I want to change my class time?
Change class time
Written by
Virtual Work Agency LLC.
Updated over a week ago
What should I do if I will be on vacation for some of the days of class?
Miss class
Written by
Virtual Work Agency LLC.
Updated over a week ago
How do I receive the form to complete the drug test?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Duo Security
Written by
Virtual Work Agency LLC.
Updated over a week ago
Arise Service fee
Written by
Virtual Work Agency LLC.
Updated over a week ago
What is The Portal?
Agent portal
Written by
Virtual Work Agency LLC.
Updated over a week ago
Affidavit of Identification Form
Written by
Virtual Work Agency LLC.
Updated over a week ago
Client Certification Courses
Client course, client class
Written by
Virtual Work Agency LLC.
Updated over a week ago
What is an Opportunity Announcement?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Can I use a laptop?
Written by
Virtual Work Agency LLC.
Updated over a week ago
List of prohibited phone service providers
Can I use Google, MagicJack, Ooma or Skype?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Do all clients require a drug test?
Written by
Virtual Work Agency LLC.
Updated over a week ago
What happens if I do not pass my mock call?
Written by
Virtual Work Agency LLC.
Updated over a week ago
What happens if I fail the background check?
Written by
Virtual Work Agency LLC.
Updated over a week ago
If I failed an assessment should I quit the course?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Call Service types
Written by
Virtual Work Agency LLC.
Updated over a week ago
Helpful Tips
Written by
Virtual Work Agency LLC.
Updated over a week ago
Can I use a cellphone?
Written by
Virtual Work Agency LLC.
Updated over a week ago
I missed my time to pay for my client class course. Can I be reset or still enroll?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Can we cancel the hour that we wanted to swap?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Customer Service
Written by
Virtual Work Agency LLC.
Updated over a week ago
Password for LEAD University
Written by
Virtual Work Agency LLC.
Updated over a week ago
Selecting Client Programs
How to pick/choose a client
Written by
Virtual Work Agency LLC.
Updated over a week ago
Can I get my tax form emailed to me?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Sales
Written by
Virtual Work Agency LLC.
Updated over a week ago
The Reference Icon on the Portal
Written by
Virtual Work Agency LLC.
Updated over a week ago
Am I required to service when the portal is down?
Written by
Virtual Work Agency LLC.
Updated over a week ago
What is the Schedule Distribution Tab in Starmatic?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Does working over my time scheduled help my Sow metric?
CA, PA, Schedule, Sow requirement
Written by
Virtual Work Agency LLC.
Updated over a week ago
Arise Virtual Gateway ( AVG)
AVG- Arise Virtual Gateway
Written by
Virtual Work Agency LLC.
Updated over a week ago
Program Assessment
Written by
Virtual Work Agency LLC.
Updated over a week ago
Service Revenue
Written by
Virtual Work Agency LLC.
Updated over a week ago
Weekend Requirement
Written by
Virtual Work Agency LLC.
Updated over a week ago
Avaya issue
Written by
Virtual Work Agency LLC.
Updated over a week ago
Who is Arise?
What is Arise?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Can't log on to VPN
Written by
Virtual Work Agency LLC.
Updated over a week ago
How can I change my profile information?
Written by
Virtual Work Agency LLC.
Updated over a week ago
Pre-Course Work
Pre-course, class
Written by
Virtual Work Agency LLC.
Updated over a week ago
I have passed the background check but I cannot proceed.
Written by
Virtual Work Agency LLC.
Updated over a week ago
Business Hours
Hours of operation
Written by
Virtual Work Agency LLC.
Updated over a week ago
What is an Interval Exception?
Written by
Virtual Work Agency LLC.
Updated over a week ago
NON-DISCLOSURE AGREEMENT
Written by
Virtual Work Agency LLC.
Updated over a week ago
Emergency contact number
Written by
Virtual Work Agency LLC.
Updated over a week ago
Crowd Hub
Track, manage, find current metrics
Written by
Virtual Work Agency LLC.
Updated over a week ago
I have someone in my class that would like to switch to our VWA Ibo, is that possible?
Written by
Virtual Work Agency LLC.
Updated over a week ago
What is the link for Starmatic mobile?
Link for Starmatic, App for Starmatic, Starmatic App
Written by
Virtual Work Agency LLC.
Updated over a week ago
Chatroom
Written by
Virtual Work Agency LLC.
Updated over a week ago
What happens when the portal is down?
Written by
Virtual Work Agency LLC.
Updated over a week ago
How do I contact technical support?
Tech support, system help, assistance, technical support, help
Written by
Virtual Work Agency LLC.
Updated over a week ago
Does the portal being down affect my CA?
Written by
Virtual Work Agency LLC.
Updated over a week ago
What does the portal being down affect?
Written by
Virtual Work Agency LLC.
Updated over a week ago
What is it to "swap"?
Written by
Virtual Work Agency LLC.
Updated over a week ago
What is Ext Out ?
Cruise Line Csps Ext Out%
Written by
Virtual Work Agency LLC.
Updated over a week ago
Tech Position
Written by
Virtual Work Agency LLC.
Updated over a week ago
Global issue
Written by
Virtual Work Agency LLC.
Updated over a week ago
Assigned QAPF
Supervisor, help, point of contact, metrics help
Written by
Virtual Work Agency LLC.
Updated over a week ago
Dual Monitors
Written by
Virtual Work Agency LLC.
Updated over a week ago
What is Starmatic?
Written by
Virtual Work Agency LLC.
Updated over a week ago
CRM- Client results managers
Written by
Virtual Work Agency LLC.
Updated over a week ago
Method of Communication
Help
Written by
Virtual Work Agency LLC.
Updated over a week ago