Frequently Asked Questions

Have Questions? We have answers!

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191 articles in this collection
Written by Virtual Work Agency LLC.

Who is Virtual Work Agency LLC.?

What exactly is Virtual Work Agency?
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Updated over a week ago

Background check Requirements & Charge Explanation. One time fee of ( $9.99)

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Updated over a week ago

Arise University

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Updated over a week ago

How does this work?

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Updated over a week ago

Why can’t I create a profile in my state?

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Updated over a week ago

Client Support Professional (CSP)

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I already have an Arise Profile. What are my next steps?

Start, profile, join, get started, apply, work, steps
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Updated over a week ago

What is your IBO number?

Tags: Start, profile, join, get started, apply, work, steps, ibo, ib, ib #, company number, company id, ib id
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Updated over a week ago

Step #1: Create a profile

Start, profile, join, get started, apply, work, steps
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Updated over a week ago

How can I apply to join Virtual Work Agency?

Start, profile, join, get started, apply, work, steps, ib id, fein, ibo#, ib number, fein number
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Step #2: Become an official VWA agent

Start, profile, join, get started, apply, work, steps
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How do I know this is not a scam?

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Step# 3: Sign our Documents

Start, profile, join, get started, apply, work, steps
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Why should I select Virtual Work Agency as my IBO?

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How can I switch or change to Virtual Work Agency?

How to change my current ibo and join Virtual Work Agency Tags: Start, profile, join, get started, apply, work, steps, switch, change, csp
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Updated over a week ago

How will I be paid?

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Step#4: Select a client opening

Start, profile, join, get started, apply, work, steps
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How long does the admissions process take?

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Will I sign a W-2 form?

Taxes, W-2, 1099, Irs, Tax
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I am receiving a social security number and/or duplicate profile error message.

ssn# error message, duplicate profile
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Health Care

Health benefit
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What is an Arise Premier Partner?

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Updated over a week ago

AUX Mode Explanation

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Updated over a week ago

Voice Assessment Guide ( Helpful video)

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Updated over a week ago

How to access class

This article explains how to access your client's course.
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Updated over a week ago

What is an Ethernet Cable?

Hard wired
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Commitment Adherence (CA)

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Can my internet connection be wireless?

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Time Away

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Internet and Phone Service Providers

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Computer requirements

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Can I service more than one client?

Can I service more than 1 client?
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What type of headset do I need?

Equipment
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Internet Requirement

Internet speed
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Sole Proprietorship - Independent Contractor

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Arise University

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Will I receive a pay stub?

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Client Support Professional (CSP)

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Can I keep my own virus protection software?

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Pay Dates

Payroll information
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I completed the assessment for my opportunity but have not heard back

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ACW or After Call Work

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What fee will I have to pay Virtual Work Agency and why?

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Updated over a week ago

What is the average class time?

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Does Virtual Work Agency pay for my certification course?

Class course
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How long do I have to choose a client?

Timeframe to pick a client
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Can I work from anywhere?

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Military Discount

Military discount, veteran, active military, retired, spouse
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What is a class voucher?

Voucher
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How can I change my direct deposit?

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Updated over a week ago

How much money can I make?

revenue
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Is Virtual Work Agency my employer?

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What type of services will I provide?

What will I be doing?
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Is vonage allowed?

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Abandoned Call

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Available Time

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ASD

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Ava Arise Virtual Assistant

AVA
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Certified

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Certification Department

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Central Operations

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Chat (Online Chat)

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Performance Metrics

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Chat Room

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Pirated Hours

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What is a POTS line?

Plain old telephone service
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Overstaffed

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PF Performance Facilitator

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Outsourcing

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Overflow

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Opportunity Announcement

Job board
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Occupancy

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On Line Support

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Logged On

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Network Status News

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Non-posted hours

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LAN

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KPI

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IBO

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Inflection

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Wrap-Up

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Firewall

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Feedback

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Error Rate

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SOW

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FAQs

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FCR/FTR

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Enrollment Department

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Enunciation

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CSP ID

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How to locate your CSP ID #

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Voice Assessment

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Updated over a week ago

Understaffed

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VoIP

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Total Release Ratio

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Utilization

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Unavailable

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Total No-Show Minutes

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Updated over a week ago

Time Management

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Tone

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STAR Program

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Technical Support

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Service Desk

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RNA

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Talk Time

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Status or Call Status

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Updated over a week ago

Are we responsible for our own taxes?

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Updated over a week ago

Schedule Adherence

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Skills Enhancements

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Pre-Select

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Priority Commitment

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Can I end my SOW early with my client?

Quit, Self term, End contract, finish
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Updated over a week ago

Queue

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Liasion

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Can I get proof of employment or income verification from Virtual Work Agency?

Income verification
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Updated over a week ago

Background Check

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I passed the background check

I passed Arise's background check, what's next?
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Updated over a week ago

How long does it take to complete the Background Check?

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Updated over a week ago

Computer / Internet Issues

My internet is down
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Updated over a week ago

System issue

waiver request
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Updated over a week ago

System issue - Portal Down Procedure

Client system problems, citrix, vpn, avaya
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Updated over a week ago

Urgent Service

What does urgent service mean?
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Will I be paid while in class?

Will I be paid for time in certification?
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Updated over a week ago

Is there a waiver to cover emergencies?

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When will I earn a paycheck?

Pay, payroll, paycheck, earn, money, revenue, compensation
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Updated over a week ago

My power went out. What should I do?

Lost power while servicing
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Updated over a week ago

Can I have Magic Jack?

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What do I do in the event of an emergency and how does an emergency affect me when I'm scheduled to work?

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System & Equipment Requirements

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How do I take the drug test?

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I am already enrolled in an opportunity but would like to enroll in another. Is this possible?

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What should I do if I want to change my class time?

Change class time
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Updated over a week ago

What should I do if I will be on vacation for some of the days of class?

Miss class
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Updated over a week ago

How do I receive the form to complete the drug test?

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Duo Security

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Arise Service fee

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What is The Portal?

Agent portal
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Affidavit of Identification Form

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Client Certification Courses

Client course, client class
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What is an Opportunity Announcement?

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Can I use a laptop?

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List of prohibited phone service providers

Can I use Google, MagicJack, Ooma or Skype?
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Do all clients require a drug test?

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What happens if I do not pass my mock call?

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What happens if I fail the background check?

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If I failed an assessment should I quit the course?

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Call Service types

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Helpful Tips

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Can I use a cellphone?

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Updated over a week ago

I missed my time to pay for my client class course. Can I be reset or still enroll?

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Updated over a week ago

Can we cancel the hour that we wanted to swap?

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Updated over a week ago

Customer Service

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Password for LEAD University

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Selecting Client Programs

How to pick/choose a client
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Can I get my tax form emailed to me?

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Sales

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The Reference Icon on the Portal

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Am I required to service when the portal is down?

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Updated over a week ago

What is the Schedule Distribution Tab in Starmatic?

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Does working over my time scheduled help my Sow metric?

CA, PA, Schedule, Sow requirement
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Arise Virtual Gateway ( AVG)

AVG- Arise Virtual Gateway
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Program Assessment

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Service Revenue

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Weekend Requirement

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Avaya issue

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Who is Arise?

What is Arise?
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Can't log on to VPN

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How can I change my profile information?

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Pre-Course Work

Pre-course, class
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I have passed the background check but I cannot proceed.

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Business Hours

Hours of operation
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What is an Interval Exception?

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NON-DISCLOSURE AGREEMENT

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Emergency contact number

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Crowd Hub

Track, manage, find current metrics
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I have someone in my class that would like to switch to our VWA Ibo, is that possible?

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What is the link for Starmatic mobile?

Link for Starmatic, App for Starmatic, Starmatic App
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Chatroom

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What happens when the portal is down?

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How do I contact technical support?

Tech support, system help, assistance, technical support, help
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Does the portal being down affect my CA?

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What does the portal being down affect?

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What is it to "swap"?

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What is Ext Out ?

Cruise Line Csps Ext Out%
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Tech Position

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Global issue

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Assigned QAPF

Supervisor, help, point of contact, metrics help
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Dual Monitors

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What is Starmatic?

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CRM- Client results managers

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Method of Communication

Help
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